User Manuals

SOLVED

Hi All

I think I already know the answer but a user is asking for User manuals, they have expressed that they are disappointed they don't exist for the system.

Can anyone advise if they are using anything or have had similar requests. The help is very poor.

thanks in advance

Stacey

  • 0
    SUGGESTED

    Hi Stacey,

    Be sure to check out the training available from SageU.com

    Kind regards,

    Danielle

  • 0

    Hi,

    I totally agree with you and have voiced this very same concern many, many times via my experiences with Sage Support, at Sage Summit and during a recent upgrade. SageU, Knowledgebase and the internal program help documentation provide some assistance, but more often result in a significant waste of valuable time. Often, the recommendation is to schedule Sage Training sessions, but we are very reluctant to spend that money on top of what we pay for annual support. There should be adequate, available reference documentation that a day-to-day user can use to just simply get the job done.

    Once in a while, a Support Technician will provide a "Certified Student Course Curriculum" if available, and those are usually pretty helpful....NOTE: that is WITH assistance from the Technician.

    Can you sense my frustration here?? I recently voiced this very same concern to a Sage Support Technician. Poor guy! But in all honesty, the most dreaded part of my job is when my Manager says...."We better ask for Sage help with this one....".

    I apologize, but am wanting to be honest with this subject.

    Thanks in advance for any additional help with this issue.

    Lynn

  • 0 in reply to Lynn Molina

    I am actually booked in for some Sage training in Sydney soon, but its going to cost me around 5k to attend so a significant investment for 1 person to be trained in a very small part of the product.  Hoping the manuals we get there will be useful.  But I have had a massive argument with a client this week as I try to defend Sages lack of any documentation for Sage X3.  Sage  ERP 300 is slowly bringing their manuals back which is great.  But the main issue with X3 is that the help is of no use, any product has help that directs a user how to do a process,  Sage X3 completely lacks this and the resources are non existent, and its very hard to get any assistance.  The forums here no one really uses, so theres no sharing of information at its so highly configurable that it can take a rocket scientist to work some things out.

    Sage need to supplly something, clients expect something for the outlay of money, and having nothing means its a very hard product to support and makes it a less appealing product to sell.

    The product in V7 is starting to look better but its still got a massive way to go to be competitive.

    Danielle, this is information for users so not all of them keen to pay for SageU training and to be honest I've sat a couple and nothing beats the documentation.

    Stacey

  • 0 in reply to S Orrock

    Hi Danielle,

    Can you provide any further assistance with this issue for us?

    Thank you,

    Lynn

  • 0
    verified answer

    Hi,

    The problem with X3 support documentation is undeniable. At my current company we had the added trouble of a Sage vendor with strong this-can't-be-done attitude. So I had to sit down and teach myself custom Sage X3 development. This way I was able to prove them wrong - turned out, a number of things they said can't be done actually can, and it is not even that hard.

    For me, one of the strongest points of Sage X3 is its immense customizability - if you don't like how something works, you can change it. You have the ability to modify screens and add new ones, as well as extremely flexible custom development system - if you know what you are doing, 4GL programming can take you a very, very long way.

    So let me share with you my newest endeavor - a blog dedicated to Sage X3 custom development. I've just started it a couple of days ago and will try to add new articles on a regular basis. Here is the address:

    http://sageerpx3dev.blogspot.com/

    After climbing the learning curve of 4GL development (which is quite steep, especially if you are on your own), I am no longer frustrated with X3 customization, but quite happy and passionate about it. Please do not hesitate to peruse the above blog - new stuff will be added, and if it helps you out, I will be glad! Also, questions via comments and mail are welcomed!

  • 0 in reply to Boyan Nikolov
    verified answer

    Thanks Boyan - yes everyone needs to start sharing a lot more in the X3 community, I will when I learn some more.  It is certainly disappointing whats available.

    Means the product will never be showcased well, if no-one knows its true potential

  • 0 in reply to S Orrock
    verified answer

    While things get on track. We have a Sage ERP X3 blog with around 300 posts. Feel free to search on for some development tricks

    www.greytrix.com/blogs/sagex3

    Thanks,

    Dinesh @greytrix

  • 0 in reply to Greytrix

    Thank you SO much Boyan and Dinesh!!!

    I can't wait to dive into these blogs. It's so wonderful that you are sharing your experiences with us, and are further helping X3 users to research issues.

    Lynn

  • 0 in reply to Lynn Molina

    Agreed Lynn, when I learn something valuable will try and reciprocate.  The greytrix blog is great also.

  • 0 in reply to S Orrock

    Thanks Stacey for your feedback our blogs are a way to give back to our Sage community what new and wonderful we learn and explore each day, its not just limited to Sage ERP X3 but we have something for all.

    Sage ERP X3 - www.greytrix.com/.../sagex3 [350 posts]

    Sage CRM - www.greytrix.com/.../sagecrm [800+ posts]

    Sage 300 (Accpac) ERP - www.greytrix.com/.../sageaccpacerp [600+ posts]

    Sage 100 (MAS90/200) ERP - www.greytrix.com/.../sagemas [140+ posts]

    [New, Non-Sage] Salesforce.com - www.greytrix.com/.../salesforce [40+ posts]

    Thanks,

    dinesh @greytrix

  • 0 in reply to Boyan Nikolov
    Byoan,
    It seems that I am finding my self in a similar situation.
    I am looking forward to "climbing the learning curve" but just cant seem to get started.
    Can you point me in a direction to begin?
    4GL means many things to different people and I would like to start on the correct path for X3.
    I have done quite a bit of searching, so I am assuming that I am just missing something.
    We are currently on v7 release 8
    Any help is appreciated.

    Thanks Shane
  • 0
    We attended training and received nice training materials/presentations, which could serve a user manuals...
  • 0 in reply to Boyan Nikolov

    Hi Boyan,

    I just viewed your blog, this is very nice!!

    I noticed you have not added to it in a while,are you still actively developing?

    Kind regards

    Jean

  • 0 in reply to Jean AUS

    Hi Jean,

    After experiencing the same frustrations as everyone else in this thread, I’ve also started to put together some tips and guides on X3 and will be adding to this frequently. If there’s anything you need any help with, drop me a PM and I’ll do my best to help. 

    medium.com/@nickdavies7

  • Hi Everyone,

    Was there any movement on this? Any links where we can find user guides?

    Martin

  • +1 in reply to Martin.Bean.Tangerine.Software
    verified answer

    Hi Martin,

    There is still training material that is available through the Learning Services courses that can serve as user manuals.

    Have you checked out the Online help center within the product? It is available to the public. Click here to access it.

    Under the "How to" tab there are numerous guides and articles. There are guides for setting up bank reconciliations, PJM, Sage Exchange, and Sage Sale Tax  The "Quick start" tabs contains 1-3 page documents with numbered steps that walk you through completing tasks or set up. The steps are tied to numbered steps on function screens. The "Tutorials" tab has videos on various product features such as how to create a user profile for the Application. These are in addition to the regular product help. The Online help content is continually growing.

    The blog If you don't know, you do now... Sage X3 Online Help is Public! goes into more detail on the Online help center.

    There are the Sage X3 Support blogs on Sage City which break out application and technical topics too.

  • 0 in reply to pnightingale

    In sageu, you can find eLearning sessions named 'X3 - Sage X3 - Using the Solution' that teach you the basics of entering a transaction. This is great material:

    I think not all videos are yet available with the new V12 UI.