Hello,

• What version of X3 and Patch you have?
• US country does exist on your folder correct?
• If urgent you may want to open a Support case with Customer support and it can be looked it.

Regards,

Hi SF,

This error is documented in the knowledgebase as article ID 80464. It is caused by a bad web service call and we will handle it better in a future release.

1. The adonix.exe has crashed due to a previous bad web service call. There is still record that this PID exists.
2. When a new call is made we use a round robin algorithm to make a request. Depending on how many child process nodes you have running it may take longer to notice, but once we attempt to make a call using the PID that no longer exists we will see "protocol error: 3 bytes missing." 
   
   

1. In a production environment you should not be sending bad web service calls. You should fix the web service call.
2. This will be handled better in a future version of Sage X3 (Syracuse).

A workaround in the case that we start receiving the protocol error:

1. Go to Administration, ADMINISTRATION, Servers, Hosts
2. Click on Edit (pencil icon) of the desired host
3. Change the Number of Web service child processes to 0.
4. Press TAB and click Save
5. Click Edit
6. Change the Number of Web service child processes to the desired value.
7. Press TAB and click Save

Note: It may take a couple of minutes for the web service nodes to be recreated.

Casey Knapp

Principal Analyst, Customer Support & Service

Sage