Not sure its the same thing as us, but we had this come up whenever we tried using quotes or new order using the web templates.

Update the web.xml file under CRM install location in \tomcat\webapps\richwebclient_swt\WEB-INF\

• Specific to the error, here is the section to change:

o   <param-name>default server program</param-name>

o   <param-value>Sage 100 Link</param-value>                                          Jon, THIS NEEDED TO BE CHANGED

This is the application server program to execute when starting a new session. On older versions the value of this parameter will be "MAS 200 Link" or "Sage 100 ERP Link".  Check the Application Server, Apps tab and look for the link name "Sage 100 ERO Link", "MAS200 Link", or "Sage 100 Link".  Changing the Web.xml file to match the Application Server app" will fix the error "access denied" when launching  CRM Quick Order Entry.

Not sure its the same thing as us, but we had this come up whenever we tried using quotes or new order using the web templates.

Update the web.xml file under CRM install location in \tomcat\webapps\richwebclient_swt\WEB-INF\

• Specific to the error, here is the section to change:

o   <param-name>default server program</param-name>

o   <param-value>Sage 100 Link</param-value>                                          Jon, THIS NEEDED TO BE CHANGED

This is the application server program to execute when starting a new session. On older versions the value of this parameter will be "MAS 200 Link" or "Sage 100 ERP Link".  Check the Application Server, Apps tab and look for the link name "Sage 100 ERO Link", "MAS200 Link", or "Sage 100 Link".  Changing the Web.xml file to match the Application Server app" will fix the error "access denied" when launching  CRM Quick Order Entry.