My Assistant 14.1 Direct Deposit email sent to wrong employee.

Hello everybody,

Our company recently implemented electronic Direct Deposit Stubs through My Assistant. I am running Sage 300 CRE 14.1.19 (14.1.0 Rev 3 Acc Update 6). Last week there was an employee who for some reason did not receive their direct deposit stub. I created a copy of the Direct Deposit and named it Send Previous Direct Deposit Pay Stubs, I I adjusted the condition. In the email section of my task, I manually entered the employees email in the "TO: " field, then ran the task and sent.

I get a message from the employee stating they received another person pay stub. After I found this out, I began to troubleshoot, and was able to reproduce this incident with my own email. I noticed if I created an email directory, and made a list of my own using my email, I received the correct pay stub if I did not use a email directory it would send me what seems to be the first result returned from the condition.

Has anybody ever ran into this? Does anybody have an idea on why it would go ahead and send out an email even though the email manually typed did not match the employees email field in their employee profile?

  • 0
    B. Tech,

    For MyAssistant to be able to sort who gets what information, you have to have an email directory selected in the To field, because it compares the record on the directory to the record on the data for the report. By putting a person's email address in the To field, it broke the sorting on the report.

    If you need to resend a deposit slip to a particular person, you leave the email directory in the To field and modify the condition on the task to include their information. For example, add an additional step to the condition that says:

    AND "PRT_CURRENT__CHECK"."Employee" = 'their employee ID'

    This information is covered in articles 32944 and 48425 in the knowledgebase.