The DOB will populate only if the covered individual does not have a SNN that is passed. A covered individual is created automatically for the employee when the employer-sponsored self-insured check box is checked. Sometimes it appears that there is a duplicate covered individual, but the SSN is different.

Hi Matt!

This is a known issue in the software. It will be fixed in a future release. You can view the information in the Sage Knowledgebase, article 72699.

Thanks!