Converting from 9.7 to 9.8

SOLVED

We did our upgrade from 9.7 to 9.8 last night. We bailed out and ended up restoring 9.7 - thank goodness for virtual snapshots.

The server upgrade went fine. We then took one of our companies and told it to upgrade the data files. 2 hours later it was still running - and it's not even our largest company. We noticed that 4k files were taking many minutes to process. Has anyone else experienced this? We have decent hardware, and are running on Server 2008.

We did find 3 things along the way:

1) the automatic backup started partway through the process so we killed it - that improved speed a bit

2) we did have antivirus (trend micro) running for a while then killed it

3) after we aborted we noticed in task manager that "trustedinstaller.exe" was still running.  My IT person wondered if that was left over from the install and might have affected this.  We did restart after the server install, and it did give us the message saying it was finished installing

Any help greatly appreciated!

Gregg

  • 0

    Those 4k file actually are pointing to that data files in the PVdata folder - if you look in there you will see the real data files.  you need to see how big the PVData Folder is it can take several hours to upgrade databases over a gig.  even smaller PVdata Folders can take awhile if you have had Sage (Timberline) for a few years because of all the transactional data.  

  • 0

    Thank you for your post !

    Were you able to open the data on the server w/out issue or is everything running after the finished install?

  • 0 in reply to Kaohu Ah Yo

    We reverted to 9.7.  We couldn't get the data to upgrade so we went back to 9.7.  We are going to try again starting Friday night.  Will just leave data running overnight I guess.

    Gregg

  • 0 in reply to greggking

    We did conversion over the weekend.  Started with server Friday night and some data through the night and the rest on Saturday.  Once tested we did the workstations.  Almost lunchtime on Monday and no complaints so it looks good!

    Sure would be nice if the Sage module on the server that's supposed to update the workstations actually worked.................. I got tired running all over the office multiple times!  All good though

  • 0 in reply to greggking

    Spoke too soon.  I wanted to search this site for this but I cannot find a search box - is there one?

    Anyway, there is a report we are trying to run that gives us the following message:

    One or more LOOKUP functions in formula Cheque_No need to be updated for this report to work.  To correct, open the formula in the Report Designer and resave the formula to the report design.

    I have tried to do this without success.  I even created a new formula from scratch and replaced the old formula with it in the design - now I get the same message, but it references my new formula.  Please help!

    Thanks

    Gregg

  • 0 in reply to greggking

    This morning another AP report (different company) is giving us a warning about data needing to be upgraded.  The report went on to run perfectly.  I force upgraded all the AP files for this company and we still get the warning.  Suggestions????

  • 0 in reply to greggking

    Was this a Crystal report? I encounter a similar message prompt when first opening an AP report in Crystal. I accepted the Crystal  "prompt" to upgrade the data fields, saved the report, and it ran normally. This was testing a report designed for 9.7 and running it in a 13.1 test environment.

  • 0 in reply to Art Minds

    The one from yesterday is not CR.  The message refers to opening it in RD.  I didn't check the one from this morning but will now!

    Thanks for your help.

    Gregg

  • 0 in reply to greggking

    The one from today also was not a CR report.  I simply opened it in RD, saved it, closed it and then ran it from the module and it runs fine now.  

    Still having the problem with the lookup problem noted above.  Please help!

    Cheers,

    Gregg

  • 0 in reply to greggking

    Hi Gregg,

    There is some additional information about upgrading Accounts Payable reports in the Release Notes for version 9.8. They can be accessed by logging into the Customer Portal and reviewing the following knowledgebase article:

    • KB980 - "Sage Timberline Office 9.8 Release"

    Thanks for posting in Sage City,

    Jordan

  • 0 in reply to Jordan Pesci

    All I can see is about opening and resaving in RD.  That did fix one of the reports but not the one above that has the specific issue with the LOOKUP function.  If I missed something else I apologize.

  • 0 in reply to greggking

    Gregg,

    It would be helpful if you provided more details on this report.  Is this a standard report that is included with the software install, or is this a custom report? What is the name of the report if it is a standard report?  It's impossible to provide any help without additional detailed information.  Have you opened the report in Crystal to see if there are any warnings when you open it?

    Art

  • 0 in reply to Art Minds

    As posted above here is the message I get when I try to run the report, and when I open it or try to save it in RD:  

    One or more LOOKUP functions in formula Cheque_No need to be updated for this report to work.  To correct, open the formula in the Report Designer and resave the formula to the report design.

    The report is:  AP Invoices Vendor cw Job pgbrk(k).rpt  I don't know if that's a standard report or not.

    Since the message said to use RD that's what I did.  I just tried to open it using CR and it would not open it.

    If I delete that formula from the report it runs fine.  I deleted the formula and recreated it new and I get the same message once its back in the report.

    Thanks all!

     

  • 0 in reply to greggking

    Gregg,

    I sent my email address to you in the body of a "friend request" asking you to send me the Design Info printout. I might be able to help you locate the source of the error with details of the report design.

    Art Minds

    (Formerly a Timberline Certified Consultant)

    Pasadena, California

  • 0 in reply to Art Minds
    verified answer

    After Art looked at my design info he spotted the problem.  He needed more information to confirm. In the meantime we realized that a) we could delete that one formula and the report would run fine - the cheque number was not critical to the report, and b) if we simply accept the warning, the report runs fine.  So we have decided to live with it.

    Thanks to all, especially Art, for the help.