That issue is a locked file issue.    Also see KB ID:25022

Resolution:

Have all users exit Sage 300 CRE.

Log in to the file server as an administrator.

Go to Computer Management, Shared Folders, Open Files.

Close all Sage 300 CRE related files.

Thank you.  We are trying it.

I'm new to this community...how do I access KB ID:25022?

You can access the knowledge base from any application from the Help, web resources, Sage Online

Log in to the knowledgebase

your email adress is your ID and then enter your password

if you dont recall your password select, reset password and a temporary password will be emailed to you

Once you are logged into the KB, enter ID 25022

or I could also email it to you

I finally got into the knowledge base, but saying there is not a match for the 25022.

So, yes please, email to me.

One other question....regarding our License #...is it the same as our Account #?

Hi 53Sunflower!

Also I wanted to clarify - 9.7 is not supported meaning we are not releasing updates for that version, and the answer to a support issue you run into may be "you will need to upgrade" - that does not mean you can't get help. If you have a Silvercare or Goldcare support plan you can call support at 1-800-551-8307 and speak to a support representative that can assist you by phone, even remote is with you to see what you are seeing!.

And to answer your question - your Account number is a 10 digit number starting with 4. Your license number or activation code will be different.

Great Question!

Hi 53Sunflower!

Also I wanted to clarify - 9.7 is not supported meaning we are not releasing updates for that version, and the answer to a support issue you run into may be "you will need to upgrade" - that does not mean you can't get help. If you have a Silvercare or Goldcare support plan you can call support at 1-800-551-8307 and speak to a support representative that can assist you by phone, even remote is with you to see what you are seeing!.

And to answer your question - your Account number is a 10 digit number starting with 4. Your license number or activation code will be different.

Great Question!