Upgrade to 13.1 Printing problem on one workstation

SUGGESTED

We upgraded from 9.8 to 13.1 and have a printing issue on just one workstation. When printing a report to file and selecting file type (PDF), the report runs and shows 100% finished BUT when you go to open report it shows as ZERO bytes and you cannot open the file. If you print preview the report it looks fine.

Any ideas?

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  • 0 in reply to John M Jankowski
    SUGGESTED

    Hi John,

    Make sure that there are no commas in the path leading up to the PDF file or in the name of the PDF file itself.  This issue happens whenever a comma gets in the way, for example:

    C:\Data\My Company, Inc\Printouts\MyPDF.pdf

    See knowledgebase article 25069 for more information.

    Scott Haines

    Customer Care CS Specialist, Construction & Real Estate Solutions

    Sage Business Solutions

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