Service Management and default owners

Those of us who know and are familiar to the Service Management module know that it is a very setup intensive program and there is a lot that goes on in the background of the data. What you may not know is that not every setting SM uses is stored in its database!

If you have ever created a note in SM, whether on a work order, on a customer or on a vendor, for instance. You might have noticed there is a field called Owner. You can set this to an employee to indicate that they are involved with whatever you are noting. However, you might then notice that it will always default back to that very same employee! 

Well good news! There is a way to put this back to the default of NONE or even to change it to a different employee. 

For those of you who are familiar with Microsoft Window's registry editor program its a quick fix, if you are not familiar we recommend you talk to your IT professional to get some help.

In the HKEY_CURRENT_USER\Software\Timberline\Service Management\EMPLOYEE_DEFAULTS key is one called NOTED_BY and you can just remove the value there to return your Owner field to the default NONE. 

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