Sage Construction & Real Estate

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Communicating with license server

Posted By KayS over 9 years ago

Has anyone had trouble with their network setup? For some unknown reason, our client PCs can no longer communicate with the license server and we can't get any response from Sage IT support. We have tried everything we can in order to reestablish contact but no luck. We are able to communicate with the server from other programs including our current bookkeeping software. Just starting to learn to use Sage 100 contractor so this is very discouraging! Thanks for any help and suggestions out there!

0 Kaohu Ah Yo over 9 years ago

Thank you for your post!

What version and update of Sage 100 Contractor are you currently using? The version will reference 18.X or 19.X under Home & Resources, About Sage 100 Contractor in the software. (example 19.2.221.0)

This will help other users compare their setup to yours.

Thanks!
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0 KayS over 9 years ago

As asked, Software Version is 19.2.221.0
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0 Brandi Laube over 9 years ago in reply to KayS

Kay S-

What is the exact error message you are getting when trying to log into the program? If you are having a hard time getting through to support you can also search our Customer Portal at: support.na.sage.com

Log in with your user ID, select Sage 100 Contractor as your product. Select the knowledgebase tab and enter your error message.
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