If you are not receiving our software notices please ensure the following is correct.

Possible cause:

• Scenario 1: You must be listed as the Primary Contact on your account to receive the software notices.
• Scenario 2: Your email server is not set to allow messages from the email in which we are sending the notices from.

Solution:

• Scenario 1: Contact Customer Support to ensure the correct contact is listed as the Primary Contact.
• Scenario 2: If you have a SPAM software that filters out emails or mail server IP address you will need to change the Mail server to allow receipt of messages from our e-mail and mail server IP address (called Whitelisting).

Software Notices, Software Alerts, and Product Updates are sent from:

• E-mail address: [email protected]
• IP address: 142.0.162.76; 142.0.162.77; 142.0.162.78

Customer Portal password reset e-mails are sent from: [email protected].