Robey,

This is something that you would need to call into support for assistance with. The number is 1-800-866-8049.

Thank you,

I tried to call Monday and Wednesday continuously. Everytime told that all representatives were busy and directed to try live chat or this site. I waited in queue for 6 hours online with no response and was told I was next to be helped.

I apologize for the long hold times waiting for support, we are at Year End and experiencing high call volume right now. Please continue to try to reach support so we can help fix the error message you are receiving.

we will be opened today in support from 7am-11am Pacific time and also available next Saturday the 11th. You could reach someone today without having to hold!

Robey,

Just an FYI on that error.  It sounds like you are doing the close across the network based on your M drive.  We have found there is usually some program on the server that is accessing a file you are trying to reindex or close which throws the error.  Any time you need to close or archive, you should try to copy the file locally and do it there.  Then copy the files back to the server.

Catherine S

Senior Analyst