Kglass- Are you getting an error message when trying to email out of the program? You can search our Knowledgebase at sagecre.com for a solution.

Hi kglass,

What happens when you try to email the reports? Are there any error messages? Also, are you able to print the reports to PDF?

First I hit the print reports button and then I go and click the outlook button and nothing happens,  the connecting circle just keeps moving until I get an error message that it's taking longer what do you want to do.  Not sure about the pdf but everyone else in the office who uses MB can use the outlook button and it works,  just not on the 2 new computers.

What Windows operating system do those machines have (i.e. XP, Vista, Windows 7, Windows 8)?

If the machines are 64 bit OS- then review and follow steps on kb1363 and kb594.

where would I find kb1363 and kb594

windows 7 professional

Here are the steps to resolve - do this on both machines:

- Close Master Builder

- Click your Windows Start button, then click Devices and Printers

- Locate the Master Builder PDF Export printer

- Right-click on it, select ‘Master Builder PDF Export’ (if the option appears), then select ‘Printer properties’

- Click the Ports tab

- Click Add Port

- Select ‘Local Port’

- Click New Port

- Name the port ‘null’ (without quotes) and click OK

- Click Close

- The ‘null’ port should be checked in the list now

- Click Apply, then Close

- Click Your Windows Start button again, then type the word “services” in the Search box, then click Services at the top of the menu

- When the Services window open, scroll down and find the Print Spooler service

- Right-click on this service and select Restart

- Reopen Master Builder and test printing to PDF

Test sending a report through Outlook and please post back if this process resolves the issue.