Sage 100 Contractor Hosting Framework service fails to start when Windows starts

I will try to submit this directly to support as well, though no hits when searching there. We have a Dell Vostro healthy newly installed Windows XP Pro computer where Sage 100 Contractor has been running as server/client for a week. We restart the system at 7pm everyday as the user forgets to close applications. I am their IT and very well versed in XP and other issues encountered. When XP starts this service timesout, even though the service has been told to restart if fails at startup. I have to go into services and manually start the service in 'services'. So the service is fine. The service logs in as the Network account and has no dependencies.

I just installed this fresh copy of XP and it is fully updated etc... and the antivirus is not the culprit. Just would like to know IF anyone has encountered this and what they may have found. I truly don't need to get any technical windows related tech tips here. I can also create a routine to start the service at a designated time and this would work as well. Just asking if anyone had this issue and their solution found.

Appreciate this very much, Thank You.

 

  • 0

    Hi AlpenIT!

    It might be a good idea to check the Application Log of the Windows Event Viewer to see if there is any additional information there.  If there is, you may have some better luck searching our knowledgebase to try and locate an exact resolution.

    If you can't get any information from the Event Viewer, it might be a good idea to uninstall and reinstall the program in order to have fresh copies of all the files the services are using put down from scratch.

    If your client has our Silver or Gold Care Support Plan, you can absolutely give our Support Line a call at 800-866-8049, and we can help you through that process.  If they are on the Bronze Level Plan and would like assistance, we can either get you in touch with one of our consultants in your area or get you information on possibly upgrading to a Silver or Gold level plan so that we can open a Support Ticket for you here.

    Thanks!

  • 0 in reply to Scott Rieders

    Thanks! Scott. Any input is welcome. I'll spell this out again... All you suggest I have done. Including the full re-installation. The application log SHOWS NOTTA as it is at WINDOWS STARTUP with this service by default set to start automatically.... does that make sense? The log is what told me the service is timing out... your knowledgebase - nothing. I have submitted to 'support' a new case... no answer so far. On the GOLD plan... talked to your support via phone. Did the full re-installation, if thats all you have to offer then I'll just set up a scheduled task to start the service when XP settles down after restart.

    THANKS!

  • 0 in reply to AlpenIT

    Good morning AlpenIT-

    I am sorry for the delay in following up with your last post. Can you please email me directly at brandi.laube@sage,com with your company information so I can better assist you. Thank you!