We regularly survey our Sage 100 Contractor customers asking for feedback, and your responses are making a difference. That’s why we’re proudly announcing product and service enhancements based on your survey feedback.
You Spoke! We Listened!
Customer Services
- Courtesy Callback: leave your number and keep your place in line without being put on hold. We’ve also streamlined our call handling process to provide relevant solutions in fewer steps.
- Appointment scheduling: Is your question going to require research and a call back? Our new appointment scheduling option means you can now schedule follow-up appointments for a day and time that’s convenient for you.
- Extended support hours: In preparation for our busiest time of year, we’re extending our support hours beginning January 3, 2017, from 5 a.m. to 6 p.m. Pacific, and on Saturday January 7 and January 14 from 6 a.m. to 11 a.m. Pacific.
- Improved knowledgebase searching: Our experts have been busy updating articles in the Sage Knowledgebase using the words customers search most often with—so now they’re easier to find. Pro tip: For best results, we recommend using three to five keywords in your search request. Did you know: Our subject matter experts review every feedback submission on knowledgebase articles. As of December 2016, we’ve reviewed over 2,700 feedback submissions this year alone! Your feedback helps us make changes that improve the knowledgebase for the entire Sage community. Please keep that feedback coming.
- Year-End Center It’s always here sooner than you expect . . . year end! To help you get through it, our year-end center on Sage City is chock-full of videos, articles, and forum threads to guide you through all your year-end questions.
Products & Features
The latest release of Sage 100 Contractor also includes improvements based on your feedback, such as:
- The newest version of Sage 100 CON is built on a Microsoft SQL Server database. It offers improved security and a solid foundation for future development.
- Dramatically faster reports with the SQL platform. Reports that may have taken five minutes can now be run in two seconds.
- New audit trails allow you to see the history of transaction changes.
What's next on our list?
Well, that’s up to you and what you share the next time you get a survey from Sage!
We're here to help!
We greatly value your business and will continue to work every day to be a partner in helping you grow. And the next time you get a survey from us, please let us know your thoughts! In the meantime, don’t hesitate to reach out to us: