• Make cleaning up your bank reconciliation your New Years Resolution!

    There are several options to void stale, old, prior year checks still showing open in the bank reconciliation in Cash Management (CM). Option 1: Check will not be replaced. Void the check If it's an instant check go to CM, Transactions, Void Checks…
  • Help - Editing invoice details after the payment has been voided in Sage Intacct

    After sending a cheque out for payment and confirming the payment in Sage, I was informed that the address on the cheque was incorrect. In an attempt to re-submit the payment, I voided the cheque payment under the "cheque register" function, and the payment…
  • How Do I void a Credit Memo already applied to an AP Vendor Invoice?

    We have had a incident in which a void on a credit card vendor transaction and the accompanying credit memo on the vendor transaction were entered using the wrong date. The Vendor Transactions were dated in March 2019, as was the associated Credit Card…
  • No training no help

    Hello anyone! I am new to my company, but the person who's place I took did NOT train me or anyone else (on anything) on how to do returns on invoiced items. The people haven't paid their invoice I just set up the Order and they received the products…
  • How do I remove voided checks/Invoices from A/P Payments?

    Hello, Working from the A/P module, I recently voided a payment by vendor without voiding the invoice first. The check was printed, but will not be sent out. I still have the option to make payment for that invoice. How do I remove this unwanted invoice…
  • Voiding Instant Check entered in CM ONLY

    Earlier this month (July) I had an issue with a vendor check that had posted to the GL but did not appear in the Bank Reconciliation or the Check Register. Based on Knowledge Base ID: 20994 , I re-entered the check in Cash Management, without posting…
  • Voided deposits off reconciliation, but not posting to G/L

    Recently voided some deposits in Sage BusinessWorks. They properly no longer show up on the reconciliation, however, the voids didn't post to the G/L. Anyone else had this problem?