New York State Family Leave Act

SOLVED

When are the updates coming to payroll?  The deductions could have begun 7/1/17but there has been NO communication from Sage as to status; instructions; etc. etc...  My boss is wondering when we can begin deductions but cannot until instructions and/or updates are sent.  I run payroll in house and have done it for 11 + years.  I hope I chose the correct category and sub category because nothing matched this questions. 

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  • FormerMember
    +1 FormerMember
    verified answer

    I agree with jarlid that giving your customers the "resolution" of manually going in to each employee and calculating the tax rate is ridiculous. Obviously, Sage is not interested in customer service and will eventually lose customers due to their inaction. Sage, what you must realize is that the individuals that are using your product have other duties and responsibilities. The reason they purchased your software was to get assistance, not add to their workload. 

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  • FormerMember
    +1 FormerMember
    verified answer

    I agree with jarlid that giving your customers the "resolution" of manually going in to each employee and calculating the tax rate is ridiculous. Obviously, Sage is not interested in customer service and will eventually lose customers due to their inaction. Sage, what you must realize is that the individuals that are using your product have other duties and responsibilities. The reason they purchased your software was to get assistance, not add to their workload. 

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