FormerMember

Issues using credit card when posting receipts

SUGGESTED
Posted By FormerMember

I am the IT Support for a small company that just upgraded from BW 2011 to BW 2018. Apparently in 2011 they did not have to use entire credit card numbers when posting receipts. They use a third party for their merchant services and when they post the receipt via Transactions > Post Receipts and choose the Credit radio button, BW 2018 is requiring them to enter a full credit card number in the Vault but they do not have the full credit card number. They only have the receipt from the credit card terminal (third party merchant services) with the approval code and last 4 digits of the card number. How can they post a receipt from a credit card transaction only using the last 4 digits of the card and the approval number from the receipt?

  • 0
    SUGGESTED

    In V2012, Sage BusinessWorks incorporated Sage Exchange software to meet Payment Card Industry (PCI) standards for credit card processing.  This changed how credit cards #s are posted and stored to be PCI compliant.  With this change the system will not let you post a credit card # that does not fit the standard sequence of a credit card #. 

    If you only want to enter a 4 digit number, a possible work around for you then is to NOT use the type of "Credit Card" and just use the payment type "Check #" and then post your 4 digit number. 

    If you have more questions on processing credit card transactions in our current system, I would call 800-447-5700 and open a case # and we can address any questions you may have on this process.

    #67740 Is Sage BusinessWorks PCI compliant?  

    Thanks,

    Coleen