Open Credit Posting Issue

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Posted a customer payment as an open credit in May, applied a portion to one of their invoices - closed May in A/R to generate the June recurring invoices.  When doing my May bank reconciliation in BusinessWorks, the payment is not showing up.  Nor is it coming up in the bank transactions.  It is showing on the Accounts Receivable Cash Receipts Register.  If the deposit had not been done, would it still allow it to be posted as an open credit and applied?  What happened?  With the month closed, what do I do now?

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    LeeLee21-
    After you posted the payment in May, did you also go into AR, Transaction, Bank Deposit to do the deposit? That is the step that makes the deposit appear in the Bank Rec. The Post Receipt step posts everything real time - to AR, the customer, GL, etc... The Bank Deposit will just post to the CM Bank Rec. So if you did not do the deposit, then yes, you would still be able to apply open credits. Otherwise, if you need additional troubleshooting on this transaction, I would recommend calling 800-447-5700 to open a case with support so they can do additional research with you on your transactions.
    Thanks-
    Coleen
Reply
  • 0
    SUGGESTED
    LeeLee21-
    After you posted the payment in May, did you also go into AR, Transaction, Bank Deposit to do the deposit? That is the step that makes the deposit appear in the Bank Rec. The Post Receipt step posts everything real time - to AR, the customer, GL, etc... The Bank Deposit will just post to the CM Bank Rec. So if you did not do the deposit, then yes, you would still be able to apply open credits. Otherwise, if you need additional troubleshooting on this transaction, I would recommend calling 800-447-5700 to open a case with support so they can do additional research with you on your transactions.
    Thanks-
    Coleen
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