• how to set up employee payments to Franchise Tax Board for back taxes

    I received an Earnings Withholding Order from the state of California to withhold delinquent taxes owed by an employee. How do I set this up so it can be deducted from his check and paid to the Franchise Board?
  • Bank Reconcilliation Problem G/L does not match bank reconcilliation

    My statement is in balance but it does not match G/L cash account. The amount that is off is a deposit that I made. Unfortunately, I had planned on making the deposit on Feb 29th, but was unable to make it to the bank in time. I had input the date as…
  • Applying open credits, I put some toward cash refund. How do I get it back as an open credit?

    I was applying open credits but I accidentally applied the balance to Cash Refund instead of leaving it as open credits. So now I need the amount put back. I did a debit memo, but after pulling the account detail report for our cash account there are…
  • How to void old pay checks.

    Have two (2) pay checks from 2022 that were never cashed. The employee would like me to void and re-issue checks. When I try to void checks the system says it can only void current checks. How do I resolve this issue?
  • Vendor Remit to Address

    Which sidew of the vendor maintenance screen (Left-Side or Right-Side) do you place the vendors remit to address?
  • Tennessee Sales Tax

    Is there anyone using Sage BusinessWorks in Tennessee who has been able to set up the tax items single line item over $3500.00 without having it take the discount off the total of multiple items totaling over that amount?
  • Force User Log out

    Is there a way to force a user out of BusinessWorks?
  • Massachusetts Paid Family Medical Leave

    To Massachusetts Customers, We have discovered that BusinessWorks' implementation of the Mass. PFML tax caused the Employer portion of the tax to be added to employee's gross wages. We have just finished issuing corrected W-2c forms. The 941 is also…
  • paystubs

    I processed my 1st payroll of 2024 and hours paid for Holiday Pay are being deducted from accrued sick pay. I have checked the form setup and it looks correct. When I look at thr maintain employees file, there are no hours used for sick pay. Can the paystubs…
  • Vacation PTO not calculating

    I processed my first payroll of 2024. I went through my PTO/vacation payout after the payroll was processed to verify and the vacation that was paid out did not change the amount of PTO taken for the pay period. The amount on the check printed was incorrect…
  • How to Record Checks in New Account from Old Account without Affecting the G/L

    We recently needed to close out a checking account and open a new one. As all funds were moved to the new account, the bank is clearing checks drawn on the old account through the new account and is reflected on the statement for the new account. How…
  • How to Void an EFT Payment

    Hi there! I incorrectly tagged an AP Payment as being paid by EFT, but it was actually paid by CC. How do I void the EFT payment on AP entry? Thanks Ashley
  • DBRegister Login and PW

    I need help with my login and password. My old IT company is making it difficult to gain access to my login and password. I was wondering if there was a way to reset my information on the server. Any help would be appreciated!
  • How do I void a reversing journal entry?

    How do I void a reversing journal entry?
  • Automatic Payroll Calculation

    Business Works appears to get locked up when I try to run the Automatic Payroll Calculation. Other features seem to be fine. All timecards are entered.
  • Close Current Month Takes Forever Due To Old Records/Files

    Hello, I am not very familiar with Sage BusinessWorks 2020 as I am simply the IT person. My accounting team came to me about an issue when running the AR > Close >Close Current Month process. They said it takes forever to run because they have 89 pages…
  • FL unemployment tax off every year by cents

    Hello, it seems every year I have the same issue, the report for the UCT-6 unemployment tax shows a different amount due then where I go to post in BW. I ALWAYS install my sp's before the initial payroll of the year. I paid $55.34 due per the BW report…
  • edit payment method

    Hello, I am a new user. What is the best way to change the payment method of a paid bill? For example, in AP- pay bills I paid some bills and selected Check as the payment method, but that was incorrect. The correct payment method is Record transfer…
  • Income Statements

    I am trying to run my income statement and it is not capturing all the deposits that are going in. However I have successfully reconciled the account but the GL is off. What am I doing wrong?
  • payroll

    How can I see the net payroll before I process it?
  • PO Receipts without Invoice

    If we receive a PO in full but don't have an invoice, does it show as an open payable as vouchered but no invoice received.
  • Minnesota earned sick and safe leave

    Beginning January of 2024 Minnesota will be implementing its Earned Safe and Sick Leave program. Details are shown below. Minnesota employers with one or more employees are required to provide paid earned sick and safe leave (ESSL) to all employees…
  • Paying invoices via ACH

    How do I select multiple invoices to pay in A/P via EFT? We are moving to online bill pay and I need to select a range of invoices to be paid via EFT.
  • How do I post a Customer Deposit for a year that is already Closed out?

    How do I post a Customer Deposit for a year that is already Closed out?
  • Help - Editing invoice details after the payment has been voided in Sage Intacct

    After sending a cheque out for payment and confirming the payment in Sage, I was informed that the address on the cheque was incorrect. In an attempt to re-submit the payment, I voided the cheque payment under the "cheque register" function, and the payment…