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Amanda J

Voided A/R check showing on Bank Rec

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Hello!

There was a payment applied to the wrong account, but wasn't noticed until the daily deposit was processed.  The deposit was voided, the payment was voided and reapplied to the correct account.  However, now the voided payment is showing on the Bank Rec as "Void Payment, Chk#" and as outstanding.  Thoughts on how to fix this, I haven't had this issue before.

Any help is greatly appreciated!

-AJ

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    Amanda,
    Voiding the customer payment in AR will post a charge to the bank rec in Cash Management since the original payment was sent to the bank rec already. Since you also voided the deposit in CM you will now see the charge from AR and the payment that was reprocessed. Refer to Article 17205 - How to void customer receipts or credit card payments in Sage Knowledgebase.
    Thank you,
    Janice

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