Since you were unable to repeat the issue, it might have been a computer glitch. If you continue to experience this issue, please call Customer Support at 800-447-5700, option 3 so we may troubleshoot the issue more fully.

Although we were not able to duplicate it such that the results were the same (meaning same customer was generated the same client's invoice), the "glitch" happened 2 months in a row. So, whatever pointer problem or table reference sequence is occurring during the reprint process, it has a flaw. Especially when a reprint causes a statement to get batched in an email print other than a recurring invoice... It would be great if you feel its a glitch, what on the computer may be occurring so I can check out that or try it next month on a different machine?... The process is reprinting 593 invoices to email in this process if that has any bearing. Thanks for your reply! If any suggestions to check on that machine let me know otherwise, I will have the gal in our office running these contact support.

You might try the following taken from Knowledgebase article 54050:

• On Windows Vista or higher delete the contents from the C:\Users\[user]\AppData\Local\Temp folder

• On Windows XP and earlier C:\Documents and Settings\[user]\local settings\TEMP directory

Note: When Sage BusinessWorks creates the PDF attachment to be emailed, Windows creates a PDF*.tmp file and randomly assigns a number to the file and places the file in the users TEMP directory. The PDF create is done at the workstation that e-mails the form. If Windows operating system does not purge the PDF*.tmp file created, it is possible Windows may reassign the same number to the next temp file created and when Outlook pulls the attachment from the TEMP directory, it is pulling the original PDF*.tmp. Thus, the incorrect PDF document was attached to the email.

If you continue having problems after this, please call Support 800-447-5700, option 3 so we can further troubleshoot this issue.

Thank you,

Janice

Thank you. Giving this a try to see if it resolves the issue. I appreciate it. Also, for those who may also want to clear this out, on our computers at least running Windows 7, the AppData\Local folder is not accessible via going through My computer or your normal folder access. We had to click on the start button and physically type C:\Users\[your username here]\AppData\Local\Temp to bring the folder up and view its content and be able to clear it out.