A/P Credit

SUGGESTED

I cannot seem to remove a credit memo.  I entered an invoice twice.  I paid one invoice and voided the other invoice.  Then the other secretary came along and put a credit memo in for the invoice.  It shows that there is a credit memo for the vendor but I cannot remove the credit memo or enter a debit memo. 

Thank you for any help you can give me.

  • 0
    SUGGESTED

    In Sage BusinessWorks, there is no option to void a credit memo.  Instead you just do a debit memo to offset it.  If the credit memo went to Open Credit, to remove it, you would want to do a debit memo to Open Credit.  If that is not the case, then I would recommend calling support at 800-447-5700 for additional assistance on troubleshooting this transaction.