A/R cash refunds?

Is there anywhere I can find out how to use the cash refund areas in A/R?  When I post a credit card refund it does show as a refund in the customers account but is in the bank deposit area as a debit to the bank account in the G/L.  When I looked in the G/L it was put in and removed in the bank number but I can't run the deposit bank because its added to the checks as a plus.