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NetSolstice

PR Reports Missing Data between on different Workstations

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Hello and thank you for the opportunity to post this question.

We have a couple workstations that show different items on the same Payroll Report. The users can log into either workstation with their same credintails and the issue persists.

The reports are formatted correctly but on a couple workstations the "hours" are missing in the report. The total are OK when printed on either workstation.

The only thing that is different is the two workstations that do not print the data are newer computers.

All workstations are Win7, Intel i3, Same Printer drivers.

Any insight would be helpful. Thank you in advance.


Dave Turner

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    Hi Dave,

    Thank you for  your question. It could be a display setting, using large fonts. Make sure that both workstations are set up with the same display settings. If you have verified that both workstations are selecting the same exact report, same filters, same company, same everything and are getting different results, please call Customer Support, 800-447-5700, option 3 for further troubleshooting.

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  • 0
    SUGGESTED

    Hi Dave,

    Thank you for  your question. It could be a display setting, using large fonts. Make sure that both workstations are set up with the same display settings. If you have verified that both workstations are selecting the same exact report, same filters, same company, same everything and are getting different results, please call Customer Support, 800-447-5700, option 3 for further troubleshooting.

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