Sage Business Works 2012 - Credit Memos

Can anyone tell me why is it when i do a credit memo against an invoice it shows up as money received in?

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  • in reply to Janice Carnarvon

    I'm not sure I follow. This is what i did. I voided an invoice with no payment history against it. When I voided the invoice a credit memo printed out.  That credit memo shows up as money received in accounts receivable when i really did not receive money.  It never did this before until a few months.

  • in reply to bgrooms01

    The only time a credit memo should affect cash is in the first answer above or if you select a refund. It is better for you to call Customer Support 800-447-5700, option 3 so that we can troubleshoot this issue with you.