Creating a credit Memo in Order Entry

Question

I use OE Part Returns when a customer returns a product to us. But there is not an option to credit for freight unless I use OE - Invoice Return instead of part returns. But if a customer returns several items from different invoices, its just easier to do it in parts returns. But my problem is how to credit freight in this case. Any suggestions?

Janice Carnarvon · Answer

It is always better to do an invoice return if the invoice is still available. If the part return is your only option, then post an Accounts Receivable credit memo to make any necessary adjustments.

Sage BusinessWorks

Creating a credit Memo in Order Entry

COMMUNITY

COMPANY

PARTNERS

SUPPORT & TRAINING