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UP Fabricating

AR Customer Statements

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I have a problem with printing AR customer statements. I select "Past Due" under "Customer balances to include" and print directly from the statement screen (not from a preview screen) but the entire open balance keeps showing up for the customer. I checked the AR Aging Report, and only some of the invoices are actually past due. How can I make the statement only post the past due balances?

Thank you in advance!

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  • 0
    SUGGESTED

    All history needs to print to the statement at least once.  If you are printing your statements directly to the printer (as Resolution #19940 Detail does not drop off after printing customer statements from the Preview window) suggestions, then I would review resolution #18706 How to work with customer statements.  If that still does not answer your issue, then I would call support for further assistance on what is still appearing on your statements.

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  • 0
    SUGGESTED

    All history needs to print to the statement at least once.  If you are printing your statements directly to the printer (as Resolution #19940 Detail does not drop off after printing customer statements from the Preview window) suggestions, then I would review resolution #18706 How to work with customer statements.  If that still does not answer your issue, then I would call support for further assistance on what is still appearing on your statements.

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