G/L does not match bank reconciliation

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G/L does not match to bank reconciliation.  I checked to make sure all deposits and checks were correctly entered and marked off and I still have an imbalance in the g/l to cash account.  What report do I use to find this discrepancy?  Because of having to go back as far as November 2012 I cannot get the detailed information from the Trial balance report.  Is there another way to research where these problems started?  We are using Sage Business works 2012.  We would like to do a journal entry to the G/L cash account but are confused as to which account to use and which should be done first the debit or the credit.  It is an adjustment that simply credit and debits the same g/l cash account but which one do we use?

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