Simply Accounting has stopped working

Hi,

 

I've installed Simply Accounting First Step 2010 on my windows 7 computer. Whenever I click to start the program, the following message comes up: Simply Accounting has stopped working. Windows will notify you if a solution is available.

I've tried all the different things people have done to fix this program including:

1) changing the "hosts" file to include the extra verbage about localhost

2) installing the program under a different folder (it installs by default under the c:/Program Files (x86) folder but I've tried it under just the c: drive, or even under the c:/Program Files folder, and still the same message comes up)

3) setting up a new user acccount on my computer and installing it within that new user account

Nothing works.? I do not have any previous versions of Simply Accounting.

I can, however, open all the different programs/files under the start menu including: company file check & repair, new business guide, help, connection manager, troubleshooter. It's just when I click on the actual Simply Accounting program the error message comes up. The error message does not contain any error reference #.

  • Hi mzebby,

    I'm sorry you're receiving the 'Stopped working' error message after installing Sage Simply Accounting First Step.  If you have already made the adjustment to your hosts file and are still encountering the 'Stopped working' error, can you go to:

    c:\users\public\documents\simply accounting\2011\samdata\first step

    Open the universl.SAI file there and see if it opens.  If that opens try to create a new company file and save it to your desktop.  Let know if you encounter any errors and at what point you encounter the error message.

    Thank you

  • Hi,

    As soon as I click on the universal.sai file, the same error message comes up: Simply Accounting by Sage 2010 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

    Thanks,
    MZ

  •  Hi,

    It sounds like something went wrong, or didn't finish, during the installation.

    I would suggest:

    1.  Uninstall Simply Accounting

    2.  Run Disk Cleanup as in this article http://support.microsoft.com/kb/3103123.  The purpose of this is to delete any temp files. 

    3.  Try the installation again.

    I hope that helps, please post back.

    Randy

  • Hi,

    I've unstalled Simply Accounting, performed a disk clean up, restarted my computer, re-installed Simply Accounting and the same error still comes up.

    I have a question: Simply Accounting gets installed into this location by default: C:\Program Files (x86)\Simply Accounting First Step 2010

    however, I do not see a hosts file under this location: C:\Windows\SysWOW64\drivers, actually, I don't even see the "etc" folder where the "hosts" file would be located.

    There is a hosts file in this location: C:\Windows\System32\drivers\etc.

    Since Simply Accounting is installed in my Program Files (x86), would I not also need a hosts file under the SysWOW64 folder?

    MZ

  •  Hi,

    There is only one HOSTS file for a physical device.  So, no you don't need another one.

    To test:  Run 'CMD', type PING LOCALHOST.

    You should see a response "pinging mycomputername [127.0.0.1]"

    If that's working, the cause of the problem lies elsewhere.

    Randy

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