I have a similar problem.  It occurs in only ONE of my client files.  Normally, I can access and adjust details of "Pay Expenses" transactions - by using "Find Payment" or by clicking on the "source" field in a ledger report.  But, this ONE file does not seem to save any details - after posting a transaction, there is NOTHING to be found when I perform a search (Find Payment).  The journal entry can be viewed, but when I click on the "source", I get the pop-up saying "There is no data to report" - as if the data had been "cleared" via the Maintenance menu. Transactions entered as invoices (i.e. "Pay Later") can be accessed and adjusted.  But, "Pay Expenses" transaction just disappear as soon as I post them.  WHY???

Nope - no boxes checked.  Thanks for the suggestion, Randy.

Even if the client had done a "Clear Data" (at some time before giving me the file), why would all NEW transactions immediately disappear?

'Clear Data' can be done any time, and should have no future effect. 

Nezzer said:

why would all NEW transactions immediately disappear?

Sorry, I wasn't thinking clearly, they would not / should not clear until a new financial year is opened, AND the question about clearing data is answered.

As for the 'Immediately Disappear' part of the question, there could be other issues with report drill-down into 'Make Other Payment' transactions, especially if there are duplicate payment references.

And it could be an issue with start / finish dates or other filters.

And if the item has actually been adjusted (check by turning off show correction), there is nothing to look up (well, there IS, but Sage won't show it to you). 

There is always the possibility of data corruption, running an Advanced Database Check (after a backup) might show what's wrong, and hopefully fix it.

Again, thanks for the suggestions, Randy, but I have tried everything, including the Advanced Database Check - it finds nothing wrong.  I am now waiting for a Sage support specialist to phone me back - I called them about 5 hours ago...

Again, thanks for the suggestions, Randy, but I have tried everything, including the Advanced Database Check - it finds nothing wrong.  I am now waiting for a Sage support specialist to phone me back - I called them about 5 hours ago...

Hi, you didn't create this vendor as a one-time vendor did you?  This also won't let you see data.  I make sure I always create a new vendor as a permanent vendor to avoid that.  Just thought I would check.