FormerMember

SAGE unable to retrieve service plan information

Posted By FormerMember

Anyone have any issues accessing their services plans after an update? Sage recommended I re-start due to a recent windows update, and I can no longer process my payroll, or anything else related to my service plan(renewed through June 2018). When I click I have a service plan that includes payroll, and check plan, the dialog comes back as cannot retrieve plan information, connect to the internet and try again(currently connected to my internet provider without issues). Program worked perfectly yesterday. Any advice is appreciated. I have tried online support, chat and technical support by phone with no resolution (and it is payday!).

Parents
  • 0

    I hope you finished with you payroll

    I would check Help, About Sage 50, Support info, make sure all information is correct. and no security is blocking Sage retrieving info online.

    If above does not help, this issue best speak with Sage support on phone, as they can check your subscription and account info.

Reply
  • 0

    I hope you finished with you payroll

    I would check Help, About Sage 50, Support info, make sure all information is correct. and no security is blocking Sage retrieving info online.

    If above does not help, this issue best speak with Sage support on phone, as they can check your subscription and account info.

Children
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