Trial Balance is out of balance.

I have recently taken over the accounting function.  I noticed that the Retained Earnings at the end of 2015 does not match the opening balance for 2016.  This throws my Trial Balance out of balance.  I ran an Advanced Database check, but this didn't solve the issue.  Any suggestions?

  • 0
    I have seen this a couple of times in the past year. It is usually caused by something as simple as a power blip at the time an entry is being made. The only way I have found to correct this is to call Sage 50 Customer Support. Using chat from within the program works as well. I explained the out-of-balance issue and they connected remote to my computer. After verifying the situation they work a magical trick and rebuilt the data set. This takes very few minutes even for large data sets but depending on size and complexity can take significant time. Once the data was rebuilt everything was back where it belonged with no loss of data or entries.
    If you do not have a service plan this rebuild will cost a few dollars but the problem will be resolved.
  • 0
    I would run another report for 2015. Sounds like someone may have made another entry after your final report and before your new year start point.
  • 0 in reply to Marj@Swab
    Trial Balance reports do not go out of balance just by using a different date or other criteria to produce the report. This is one area where Sage 50 Canadian is very good. If the TB is out of balance, check the data integrity to determine which module is the problem one and try to determine the cause. As mentioned above the data may have run into a power fluctuation while the posting was being completed. This is the most common cause but not the only cause.