SA stopped working

Sage 50 Accounting - Canadian Edition

Sage 50 Accounting - Canadian Edition
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SA stopped working

  • Wow - glad to see I'm not the only one with this problem.  I was on SA earlier this week with no problems and today, all of a sudden, I'm getting the message "Simply Accounting has stopped working".   When I go into the Connection Manager it says it is running but with 0 connections, but I cannot get into the window that allows me to connect - it appears to have disappeared.  I am running Vista on a laptop and have SA 2008 Premium installed.  Had no problems installing it (last fall) and have had no problems until today.  I also can't access the "SA by Sage Help" files, nor can I open a sample company.  I tried the TCP/IPv6 fix, but that didn't work either.  Any other suggestions?  Of course, it is Sunday and there is not phone support.  Makes me nervous because the bookkeeping is backing up and I'm not really a bookkeeper type anyway, so these issues freak me out!

  • Hi there:  Go up to the Search box and type in    Simply stopped working    There are three pages of problems and solutions for the same thing that has been happening over the past week or so.    Make sure to not capitalize the s or w or it won't take you to the right place.  Rita Deering

     

  • Looks to me like the folks at Simply, as well as Microsoft, really did not do their users a good service on this issue.  The problem is with Simply, caused by Microsoft updates.  Fortunately I discovered the forum and a posting by Joe the Tomato that got me going again after about 10 hours of frustration.  Simply is very good at sending out e-mails offerin training, upgrades etc., but did little or nothing to inform their customers regarding this problem.  A spoke to a friend yesterday who said he was downloading a wack of updates from Microsoft.....I told him what to expect regarding his "Simply not Working"  He called later to inform me that it had happened to him as well.  Since I usually get his troubleshooting calls, he was very very happy to know that an answer was available.  What about all those other folks who can't open files, can'd do invoicing, payroll etc...  Does anyone at Simply care to respond ?

  • Spent an hour on the phone with a tech today and finally got the fix.  It can also be found at this site:   http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=16544&site_ID=

    At the bottom of the page there is a link to an Error message "Simply stopped working" that has the pdf with the instructions to do the fix.

    You're right - this is something that should not have gotten through Sage, especially because it started happening with a March 9 Windows Defender update.  You'd think Sage could have at least sent out emails to clients with the fix attached.

  • I have tried everything to get Simply to work again. So far no success. I notice that the connection manager simply does NOT connect.

    . did the "local host" thing

    . uninstalled and reinstalled the program

    . set the connection manager to administrator

    . installed Simply on my laptop on which I run XP. It does not recognize the data and reverts back to the menu.

    . rebooted countless times

    Last time I successfully opened our company data was March 2/09. The next time we tried to -unsuccessfully- open it was March 9/09. It is now March 17th!

    Not sure what to do next. I used Simply before it became Simply (remember Bedford?) I regret that our newly hired bookkeeper thought it wise to upgrade to Simply Sage. I have an old Simply Accounting v8.0A on another computer, running like a dream for another company.

    Wishing and hoping and hoping and wishing ♪♫ for a SOLUTION! 

     

  •  I found out this was a problem with an automatic update that Windows Defender put out on March 9.  I had to call a tech support person Monday and got up and running.  But, if you go to

    http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=16544&site_ID=

    and scroll down the page you will find a fix for "Simply stopped working".  This was the same fix that the tech talked me through and it worked.  By the way, that little = sign should also be added to the web address.  The other way to get to the site is to:

    www.simplyaccounting.com ->Support -> Product Updates ->scroll down the page to "Canadian Product Updates" and click on the link in the middle of the red text.  This will take you to the page I just mentioned above, scroll down to the "Simply stopped working" link and follow the instructions.    Good Luck!

  • The Release D download fixed it. Thanks stersmette for the advice!!

    I was not about to give up on the Vista/SA Sage/Connection Manager/Windows Defender whatever issue. Have worked with computers long enough to know that there has to be a solution somewhere sooner or later!

    Now I will write the bookkeeper and the business owner (my son) with the good news. They are back in business and I have bigger fish to fry. ☺

    Glad this forum is here.

    Renny

  • Interesting tidbit - one of our clients started experiencing this issue on the 10th of March as well. After hours of troubleshooting, we noticed that booting in a diagnostic startup via msconfig solved the issue. Hours later, we were able to narrow the issue down to the Microsoft DNS Client. By disabling this service (DNS resolution still works), we were able to get Simply (2008) to work.

  • Hi guys

     

    I have downloaded the lated update and completed all the steps in "notepad" to try to fix this issue.  My SA won't even get to the session date - just says it has stopped working and Microsoft will let me know when a solution is available.  I haven't been able to get into my books in over two weeks - I had to go away for two weeks so just getting back at trying to get my work caught up.  Any help would certainly be appreciated.

     

    Trish

  •  Hi Trish,

    Try this fix:

    http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=16544&site_ID=

    and scroll down the page you will find a fix for "Simply stopped working".  This was the same fix that the tech talked me through and it worked.  By the way, that little = sign should also be added to the web address.  The other way to get to the site is to:

    www.simplyaccounting.com ->Support -> Product Updates ->scroll down the page to "Canadian Product Updates" and click on the link in the middle of the red text.  This will take you to the page I just mentioned above, scroll down to the "Simply stopped working" link and follow the instructions.    Good Luck!

  • My favourite IT guru buddy tried booting in the diagnositc startup, as well as tried SpinRite, which wasn't compatible with my computer for some reason, but it didn't work.  Very frustrating.  I was not charged by SA for my time with the online support person as it was my first support call since getting SA2008.  However, as this seems to be a problem with SA in response to a Windows Defender update then I think the fix should lie with SA and no one should be charged for SA time to assist clients.  But then, that's just my opinion.

  • In the article you keep referring to there is no text that indicates

    stersmette
    "Simply stopped working"

    If you are referring to the section at the bottom "Users who viewed this answer have also viewed" then are you aware that when other people look at these things, then these links change?  So are you reallly referring to article 24211?

    I've been trying to find a solution to the problem for one of my clients and the 24211 article has been rewritten for WinXP since I first tried it but the same day I saw it was rewritten with new instructions, tech support also called back and left a message indicating that the only real solution for WinXP is to return to a restore point from before Mar 9 when the problem started.  I still don't know if these new instructions will solve the problem.

     

  •  You're right - both the link and the file path have changed.  It was still working last week but it looks like things have changed up now.  Man, doesn't make it easy to find the fix does it.  The fix worked for Vista, but can't comment on XP

  • I was experiencing the same problem (Vista + Defender) since 9 March and was extremely frustrated until I found this forum. (I had originally posted to Experts Exchange without success.) Thank you all for your collective wisdom in driving me to the solution!

    BTW, article 24211 is now located here.

     

  •  I followed the knowledge base article and got Simply working again but today I'm back to getting the same error message when I try to open the file - "SImply Accounting by Sage has stopped working"

    I don't think it's a coincidence that Windows downloaded and installed updates on my computer this morning. Is this going to happen every time Vista updates? I'm getting very frustrated.