2004 to 2015

I am trying to help a friend that knows nothing about computers. He has a copy of sage Simply Accounting Basic 2004. He has decided to upgrade his PC to a new Windows 8.1 (64 bit), so his version will not work on the new PC. I purchased the new Sage50 Basic and was told by Sage sales to backup from the old PC and restore to the new. DID NOT WORK!

I again contacted Sage sales and was told I needed the Pro version to do what I wanted to do. I purchased the upgrade to Pro. Did the backup from old and restore to new PC. I copied all file Simply Accounting Basic 2004 had put on the hard drive (C:/) to the documents directory on the new PC, to attempt a restore from the hard drive instead of a stick. DID NOT WORK!

FYI: As I was typing this post Tech Support answered the phone I was holding on (49 minutes). it seems the answer was to shut off all firewall and malware security before attempting restore. We did this and although the software had to go through every annual update of to data. it did finally works and I have my old data.

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