Hi Kevin

When printed in pdf with PdfCreator, no such issue. Have a try www.pdfforge.org/pdfcreator and come back please.

Regards,

Danielle

Do you have another workstation to try this on?   It sounds like a font substitution problem, something to do with Windows rather than application software.

I tried printing the T4 slips to PDF using PDF995 (http://www.pdf995.com/), a PDF creator I have used a lot in the past, and got the same problem.

Printing the T4 slips to PDF using Acrobat/Distiller, printing the T4 slips to PDF using PDF995, and printing the T4 slips direct to paper (plain paper not preprinted forms) result in the problem.  Various settings changes to embed the fonts do not help.

Printing anything else, such as paycheques, cheques to vendors, etc. from Sage 50, and, printing using any other software on the computer, browsers, office applications, etc., printing to paper or to PDF, works properly.  Also, printing the T4 slips to preprinted forms, to PDF, works properly (i.e. when I look at the PDF output it looks okay, fonts are correct etc., but I don't have any preprinted forms to check with, because we've always been using plain-paper T4 slips).

When I was on the phone with Sage, they got me to download and install the European Union Expansion Font Update for Windows 7.  I did that, and it didn't help.

If it is an OS font-substitution problem, it is affecting ONLY T4 slips printed to PDF or plain paper.  It is not affecting any other software even if I use the same fonts, and it is not affecting the printing of T4 slips when I select preprinted forms.

I have been looking at various Windows 7 font problems on the web and the easy fixes haven't worked, and I may need to e.g. boot from DVD to perform various tests.  And that's a lot of work because I have to re-figure-out how to connect virtual DVDs because this computer (Retina MacBook Pro) has no DVD drive.  Yeah that's not your problem :) but it shouldn't be mine either, things have been working fine for years and now there's a problem from Sage or Adobe or Microsoft.  Well maybe not Adobe since PDF995 encounters the same problem.

I don't mind testing a few ideas here and there because I can always revert back to a previous state of the virtual machine.  (This is how I keep the machine pristine -- I use only what has been tested and works.)  Maybe tonight I will create a new virtual machine with a fresh Windows 7 install, do the bajillion updates, install a fresh Sage 50, the updates, and a fresh Acrobat XI Pro, and the updates.  But I'm not going to do that more than once.  It's probably going to take all evening.  And then I have to move all my data over and make sure it's all read by the applications properly.

Maybe what I'll do is print the T4 slips with the barely-legible names and addresses, and put them in standard #10 envelopes and then manually address the envelopes.  And I'll poke at this font problem when time allows.  I've spent a lot of time on it.  Or wasted a lot of time on it.

Kevin

It looks like other people are having the same problem.  Hopefully as more people start printing this year's T4s, Sage will be under more pressure to fix the problem.

sagecity.na.sage.com/.../240782.aspx

Kevin

It looks like other people are having the same problem.  Hopefully as more people start printing this year's T4s, Sage will be under more pressure to fix the problem.

sagecity.na.sage.com/.../240782.aspx

Kevin

Ok Kevin know I'm totally exhausted all my avenues right to downloading PDF creator, I still cannot print my T4's. There is one thing Kevin I went our second computer the T4's print however it was missing the outline format for T4's, so they do not say T4's the box #'s are missing. Know with the other issues that have started coming in am I to believe that Sage is know the one with the issue and that they will have to rectify the problem? Thank-you anyway Kevin I appreciate your effort.

Regards Bonnie

I am having the same trouble, but it is definitely not Windows based because I am using different databases. Some of them print T4s to pdf OK and some don't. I can't find any rhyme or reason to it, but the error is always the same: TimesNewRomanPSMT not found.  Arrrggg... Using Acrobat Pro. This should NOT be happening. I use Acrobat in multiple programs and this is the only error I am getting across the board.

OMG! I fixed it!!! I'm a hero now!!! :)  So what I did was under reports and forms, selected my pdf printer, then clicked on setup. There I DESELECTED "rely on system fonts only; do not use document fonts.  IT WORKS! <happy dance>

Sage: SHAME ON YOU for doing this to us at this time of year.

I use cutepdf, and I presume you clicked the circled setup button - I don't have 'rely on system fonts only' - maybe it's a new adobe option

and with cutepdf I don't get the font error and T4s print ok

The 'Setup' button on the Sage Report and Forms screen just starts up the CutePDF driver.    

It's not part of the Sage 50 software, it's the same program that you can run from the Windows Control Panel.

Every print driver may be different, although most were likely developed using the same Microsoft SDK.

It still looks like a Windows font problem.  

Unchecking "rely on system fonts" didn't solve the problem for me.  (See original post.)  I also have things set to embed all fonts and the "never embed" font list is empty.  Also if I print directly to the printer, the same problem occurs, and there are other people in these forums having the same problem and they don't mention PDF at all in their posts so I assume they're printing directly to paper.

No other software on the computer has any problem with fonts, no browsers or anything, whether on screen or printing, even if I specifically select to use the fonts that are causing this problem.  Also, only plain-paper T4 slips are affected.  If I tell Sage 50 to use preprinted forms, it works fine.  I suspect that something got updated in the plain-paper T4 slip printing, in Sage 50, and it wasn't tested before release.

Kevin

I also forgot to mention that everything has been working fine for years, and other than Windows updates the only thing that has been applied is a Sage 50 update.  There have been no changes to fonts etc..

Kevin

"Rely on system fonts" checkbox is cleared.  See original post.

Thanks

Kevin

Look at this:

sagecity.na.sage.com/.../81719.aspx

Come on Sage are you serious?  The error message is about TimesNewRomanPSMT not found, using Courier.  Look at the original post above.  Do you think that if the solution were as easy as looking at Google and applying the steps in the first hit, people would bother posting here?

I looked back at the T4 slips I have printed to PDF in past years, through both Adobe Acrobat/Distiller and PDF995 and the fields are all in Arial, AS THEY ARE SUPPOSED TO BE BECAUSE THAT'S WHAT THE FONT SETTINGS ARE SET TO IN SAGE 50.  Nothing has changed, everything is still set to Arial, yet when printing the T4 slips for some reason the plain-paper T4 printing wants to use Times.  And if you are going to suggest a response, READ THE STEPS THAT THE PEOPLE HAVING THE PROBLEM HAVE ALREADY TAKEN before doing so.

Anyway everything works except these Sage 50 plain-paper T4 forms, and it's not the users' job to debug the software.  I've wasted enough time on this, and probably a lot of people have too, and probably a lot more are going to because it's tax time.  Way to go Sage.  I printed the corrupt T4 slips and manually addressed all the envelopes USING OTHER SOFTWARE THAT WORKS PROPERLY.  I feel sorry for those people that have to do a lot of T4 slips.

I am still waiting for the survey to come into my email box, that will allow me to rate my 2+ hour phone call to Sage technical support.  So far they have sent me one survey, FOR THE RECEPTIONIST WHO TRANSFERRED ME TO TECH SUPPORT.  Awesome, again.

Kevin

Kevin Chu said:

...Anyway everything works except these Sage 50 plain-paper T4 forms, and it's not the users' job to debug the software.  I've wasted enough time on this, and probably a lot of people have too, and probably a lot more are going to because it's tax time.  Way to go Sage.  I printed the corrupt T4 slips and manually addressed all the envelopes USING OTHER SOFTWARE THAT WORKS PROPERLY.  I feel sorry for those people that have to do a lot of T4 slips...

Kevin

I posted in the printing forum but am going to post here too.  I cannot print the plain paper T-4's with the proper font.  I'm set for Arial, but it prints something else and the spacing is all off (especially on the "i's" & "l's) For an expensive payroll program and an important document, this is not acceptable. All I want to do is print the proper format on plain paper.  I agree wit Kevin above (note line I bolded).

DHarnish said:

It seems to follow win 7 systems.

... with the full version of Adobe Acrobat installed.

DHarnish said:

With the price we now pay for this software, this problem is really unacceptable.

I agree, the pricing of Adobe products is brutal.

DHarnish said:

The worst problem is that when trying to talk to support, they deny there is a problem at all.

It sounds to me like a bad interaction with Adobe Acrobat.  If it prints on paper without Adobe Acrobat installed, but doesn't with it installed, as the Mythbusters guy says "There's your problem".  Also, I'd bet they don't have your particular workstation configuration, and therefore can't recreate the problem. 

Back when I was a senior support tech with a Canadian tax software company, we tried to make our new Windows software print when Adobe Type Manager was installed, and it wasn't practical.  Adobe was willing to go as far as selling us the software and paid support calls, but otherwise wasn't interested in working toward a solution.  We flat out stated that we could not provide Windows printing support if ATM was installed. 

There's a history there, between Microsoft, Adobe, Apple, HP, and others.  All want printing to work "their way" and have a financial disincentive to co-operate.