Payroll cheque numbers are being skipped

SOLVED

For my employees I print out their cheques to deposit themselves. The numbering has never changed and I have never had an issue with the cheque numbering. All of a sudden when I tried to do payroll today, my cheques were off by 1. It said my next cheque was 373 when really my next cheque was 372.

I always print out the paycheques twice, once on blank paper for myself, and again for their actual pay stubs.

I went into the setup for pay cheques and changed it back to 372 and printed the cheques for the employees. But now there are 2 cheque numbers on all their pay cheques, one showing 372, and beneath it showing 371(all of them show their numbers 1 below what they should be). When I posted my cheques starting at 372 (it should have ended at 389 so my next cheque should be 390) its now starting at 391. I don't know what else to do. I don't know where this extra cheque is going. I tried searching to see what could have been posted with the 372 cheque but nothing shows up. I do not use these cheques for anything BUT payroll. Any help would be appreciated, thank you.

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  • 0
    verified answer

    There is a setting for 'use next available form' under Setup | Settings | Company | Forms.

    There is also a Personal preference setting for whether you want to be notified when another form is used.

    Some versions and Editions of Sage 50 Canadian can be set up to  to automatically use the next form.  I've not found this to be useful, since it requires knowing what the computer is thinking about printing, instead of knowing that I'll get the number I see on the screen.  

    The cheque number that you printed on the cheque will be in the Sage 50 G/L and reconciliation screen.  The other number is both pre-printed, and MICR-encoded on the cheque, so it's the one that will show on the bank statement / online.

    If you want to see which cheque numbers have been printed and posted, and / or reversed, look in the Cheque Log report (Under Reports | Banking).

  • 0 in reply to RandyW

    Thank you so much. I looked under the cheque log report and found where that cheque was used. Now I know what to do incase this happens again. Thank you very much :)

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