• Really messed up some Journal Entries -

    I create a Saved file at the end of each month. I really messed up some journal entries this month September and I would like to just go back to my previous month's Saved file and start again. Is this possible? If I click on the previous month's .SAI…
  • Why do we only own this product for 1 year even when we purchase it outright?

    My business purchased 2018 Sage 50 Canadian Edition. I used it happily into 2019. I needed to revisit the files but found the program had been lost through time. I just spoke to "technical support" and was told they "don't have the 2018 version anymore…
  • Error code

    I am just finishing entering in history mode. I installed Microsoft 365 business and integrated with Sage. OneDrive synced with my files, so when I tried to open Sage again, it didn’t work, throwing an error code that couldn’t find files (I assume because…
  • Date for searching invoices has changed

    Hi all. Today I opened S.A. to adjust an invoice. The drop down menu for start date (in the Search Invoices window) is yesterdays date and I'm unable to search any time before yesterday. This has not occurred in the Find Expense window. How can I fix…
  • Restore from backup

    Toasted my hard drive. Nothing left. Purchased and installed Sage 50 2017. Got a copy of our year end files from the accountant hoping to use it to restore but it is in Sage 50 2016 Pro and will not restore on my system. Any ideas?
  • Automated Backup

    We use the Sage 50 Canadian edition and I have set up the automated backup on our server, however the only time it runs is if someone uses Sage on the server. Is there a way to have the automated backup run automatically every night at a scheduled time…
  • Sage 50 2014

    OMG I have lost my Sage 50 2014, had to do a reinstall on my new PC and bam my back ups are newer than my program . and of course Sage can not help more like will not obsolete they say, well maybe for them not me though, can anyone help me out, I so do…
  • Home Window

    I set my Sisters business to open directly to the modules Vendors and Customers. Now two years later I need to Chart of Accounts and can not get program to open on the original home window. I have clicked on everything but can't find the right button…
  • Database corruption

    SAGE sadly do not work on weekends, no support whatsoever, if you have a problem during the weekend then you are screwed, at least I though I will reach chat support, yet I have been trying to reach CHAT online support, NO, no more chat support during…
  • Password Required but I have never used one

    I just installed Sage 50 First Step 2015 on a new computer. My previous computer had Simply Accounting 2012 Premium. After installing Sage 50, I tried to use the restore from backup feature and then I was going to convert the old files into Sage 50…
  • Can I restore from accountant's addition to earlier version?

    I just want to confirm whether I can do something involving 2 different versions of Simply. I have just taken over the books for a new client. The existing bookkeeping company uses the 2015 accountant's edition. I am currently using 2013 Pro. Would I…
  • Simply Accounting Pro 2006 Release C or D = can anyone send/supply or direct me to a copy of this - many thanks in advance

    I have a client who uses this version, they will move up, however their machine was in a critical state and the data has just been recovered and the release packs are missing. I need get simply 2006 pro back running again, unfortunately they only have…
  • RE: Help with accountant's copy!

    Hi there, Normally to open a backup as suggested by Rogers L earlier you need to restore from backup. If you have a program that can unzip cab files double clicking on it can unzip the sai file and saj folder. Otherwise we recommend using the restore…
  • RE: Cannot upgrade database from Sage 2013 to Sage 2015

    So when restoring a backup file (*.cab) and your are going through the restore process from within Sage 50 and have “missing data file” then there was an issue with the backup itself as the original can save a backup from 2013 version. Another test…
  • Cannot upgrade database from Sage 2013 to Sage 2015

    I have a client I do some IT work. They just upgraded their Sage 2013 to Sage 2015 and whenever they try and perform the database upgrade step they get the following error. I have tried a few things to no avail. Sage 2013 fails when trying to Repair The…
  • UNABLE TO OPEN SIMPLY ACCOUNTING

    This is going to be hard to explain. I have NEVER encountered the problem I have today. I open Simply (2012) and everything appears normal. I see the Main Window, but when I place my mouse on it and click the mouse, it will not engage. I have shut down…
  • Not updating/ Can't open Company File

    We are running Sage 50 Pro Accounting 2014. We have all the files necessary (SAI and SAJ), it has been narrowed down to when we open the SAI for the company file it says it needs to upgrade to open the company file. We tired to open a backup file…
  • RE: Change fiscal year

    Hi Monsage, If you have a backup before you advance to new year, please restore from you backup. KB38081 - How to restore from a backup? Hope this helps