Can the voided invoices and receipts be back?

Hi there, I have 7 pay later sales invoices from one customer. The amount on every invoice is 200 and the total is 1,400.

The 7 payments were received together, so there is only one receipt and the amount is 1,400.

The problem is I voided one paid invoice, then get a credit of 200 to this customer. The amount 1,400 is still in the checking account register, but the receipt of 1,400 is gone.

My question is: Can I get the voided invoice and receipt back? Because that receipt should not be gone. I voided the invoice  by mistake, and then the receipt is missing.

Another strange thing is: there is not journal entries report in my report module.

The googled result is that the voided invoice can be retrieved in QuickBooks, can it be retrieved in Sage 50?

Thank you very much for your answer.

  • 0

    No, when you 'void' a transaction in Sage 50, another (opposite) transaction is recorded, with a separate journal entry.  

    In Sage 50, once a paid invoice is deleted, and the payable balance is less than the payments that have already been applied, the software creates a 'credit note' and prevents changing the payment.  

    To help prevent fraud, and to keep the books consistent, it's not possible to alter a payment, or add information to it that was not yet entered at the time it was originally posted.

    If you don't see the journal entries, it could be because they have been 'filtered out' by the choices in the report settings.