No Amount Error Message

SOLVED

When I try to input a payable with no tax but the amount section filled it comes up with an error message stating that the amount has not been entered into the invoice. 

I've tried several troubleshooting ideas and no matter what I do it continues to come up with this message. 

Any ideas or advice?

Thank you in advance.

  • 0

    First, you need to tell us the exact error message and version of the program you are using (sometimes it matters, probably not this time but it does help).  Paraphrasing works with some, but not all.

    If the message is saying you don't have an amount, then you don't usually.  Check the report before you post.  Report, Display Purchases Journal Entry.

    If there is a journal entry, you have an amount.  If not, make sure you didn't put the number in the Price field.  If you use the Price field to calculate an amount, you need to use the Quantity field as well.  Check the totals at the bottom of the data entry screen.  If the total is not zero and you still get the error, then there is something else going on.

    If all else fails, then attach an image of the full data entry screen so we can see it.  Use the Use Rich Formatting link at the bottom and hit the Insert/Edit Media button to get the image from the hard drive.

  • 0 in reply to Richard S. Ridings

    I will post an image with the error message I get. Under amount I am put $60.00 but I don't have a tax selection aside from "No Tax" I have double checked it is not in the price field.

    The amount at the bottom of the invoice shows the $60.00, not $0.

  • 0 in reply to KRAT
    verified answer

    See, now we can tell the message is not exactly as you indicated first.  You never mentioned the reference to inventory and did not tell us you were not using inventory in the entry.  Looks like you did not check the journal entry as I suggested.  I would suspect that there is not any.

    I can't see the account you are posting the $60 to on the line but would it be account 1050 by an chance?

    If so, you are trying to send the expense (debit) of $60 to the same account you are taking the $60 (credit) payment resulting in a journal entry that does not exist.  In and out of the same account is a zero dollar entry and the program does not do those.

    In my mind, the message is a bug because the programmers can tell if you are using inventory in this entry or not and because you are not, the message is misleading.  It should just say you are not creating a journal entry because the totals (debits - credits) of each account are zero.

    However, if you check the Knowledgebase for that message, you will find article ID 13236 that tells you to use a Revenue account for the entry.  Because this is a purchase, you should be using an Expense account (5000), not an Asset (1000).  Or if you really do want to use an asset, you cannot use the same bank account as you are paying from.

    Hope this helps

  • 0 in reply to Richard S. Ridings

    Thank you for your help. I apologize for not giving the whole message. I have been quite busy here at work with 9 boxes of paperwork, not counting the ones I've already gone through. The company doesn't want to use inventory with Sage and wants to keep a minimal amount of information on it as they have other programs already in place as well for other things. Thanks again for your help.

  • 0 in reply to KRAT

    I'm glad you have it sorted out.  I only pointed out the message specifically in this case because it didn't ring a bell with me the way you indicated it read originally.  If I don't recall the message from the parts, I can't help as quickly.  So why not post the whole message.

    Others reading this thread will hopefully see that it does help and will post more information from the beginning.  Sometimes that means we can help better with one or two responses.  Many messages are subjects of articles in the knowledgebase.  With the message, it is easier to search.  Anyway, I learned something as well as I have never seen that message before myself.  Thanks.

  • 0 in reply to KRAT

    Business systems are like living organisms.  Maybe you could gently (or not) help them understand that building a system from a collection 'best of breed' parts, was the approach Dr. Frankenstein employed.  

    Sometimes those systems seem to work well at first, but later on... not so much.  

    Even some bad Integrated systems are better than a 'system' where people have to print data onto paper and key back into another system.

    Pressing control-J, or clicking Report | Display Journal Entry, will show you the journal entry that is 'behind' the invoice.

  • 0 in reply to RandyW

    I understand what you mean, they are trying to set up a digital system and record of everything but they also want everything from 3 years ago till now as well inputted for 3 locations. Although at the same time they want limited information in the system. For example they only wanted the invoice #, before and after tax costs and company name. Of course this doesn't fly over the easiest to do because of how sage works. So I have had to set it all up while up to my ears in paperwork and start from scratch with their digital organization for everything as there was no form of organization. Hence my multiple rushed questions.