Hi:  Where do you find the free manual?  Rita

Randy,

Thanks for your help.  A few notes:

Didn't realize they had added this 'Terminology' area under the Payable/Receivable Name sections.  I thought the Accounting Terminology turned on took care of that (as was the case in 2009).

Freight amount box - the missing line is on my monitor.  I understand different settings/monitor types can affect what you see on the monitor but I would assume the software should adjust somehow.  Simply is the only program that I use that show these visual deficiencies.

Problem 6 - I will test this again but it was not working for me.  After posting with alt + p, I would enter another invoice (same vendor, pin cushion depressed) and the expense account was blank.

I did not create a NEW file but my companies were under different industries (one was Other).  I do find it interesting that the program chooses 'Supplier' instead of 'Vendor' just because this is set differently.  Don't see the logic in that.

Free manual - what is the ANY key?

I still say the support is BRUTAL.  I called the sales, customer support, technical support lines and all three lines were busy.  Come on, really?  They are THAT busy?  The line doesn't even let you hold.  The only way I got thru was thru someone my co-worker knew and even going thru that way, I waited for 20 mins with no updates on wait times.  As trivial as you may think my questions were, as a paying customer I still deserve some decent support.  Very frustrating when all you get is a busy signal.

 1. I don't install sample data.  All I'm trying to say is that the boxes to the right of "Freight:" and "Division:" are missing the bottom line of the box. Doesn't affect my work but ugly.

2. Don't use Item Number or the Description field.  I've hidden these.  I only use Account, Amount, Tax and Tax Amount columns.

As for which issue falls under support, I would think the fact the expense account is not holding for me when I post using alt + p is a valid support issue.  Also, the fact I couldn't find the area to change the name terminology re: Vendor/Supplier was an issue, though more setup issue than technical support.  However, if you're going to provide support, it shouldn't matter what issues the user is having.  They are there to help, not to belittle the users.

Companies with good support systems allow you to email them or to leave a number so that they can call you back (like our bank).  Constantly getting a busy signal is not impressive.  My problems may not have been urgent but if they were, I'd be more upset.

I've been using Simply since the DOS days and never had anything bad to say.  I've set up my companies with no problems, updated with no problems, and have always found the info I needed in the Help.  However, this time around, I was not able to find the info I needed (didn't search 'Terminology', used another term).  My beef wasn't so much re: changing the terminology but more so the call to support.

I feel I have a right to complain about the support when I can't even get into the wait que.  I called again just now and get 'Sorry, all our circuits are busy.'  4:15pm and all circuits are still busy.  I have an easier time getting thru to Canada Revenue Agency.  I'm guessing the reason that most people come here is because they can't get thru on the phone and have no way of leaving a message for them, either via email or voice mail.  The support we end up getting is from people like you on these forums as a last resort.  Last I checked, I didn't make my cheque payable to Randy Wester.  It was made to Sage Software.

Also, I still say that the 2011 version has a cheap look about it.  Not sure if you have this version handy but when I look at the purchase/sales journals in 2009, the presentation is so much more elegant and professional looking.  I like to hear others' opinions about this.

 I even ELBOWED my way to the front of the line???  Randy, why do you have get so personal dude?  Serious, you think I jumped the line purposely?  The reason I called my co-worker's brother in law who works at Sage was because I wanted to know why the support line was constantly busy and why there wasn't a wait que for me to wait in.  I would have waited in the line if the support actually had a line for us to wait in.  Perhaps that's a bug!  And c'mon, getting on people because of spelling errors?  Are you for real?  There are typos that happen.  If someone did spell something incorrectly, does it make you feel better because you knew the spelling of that word and they didn't?  Wow, talk about snobby.

Randy - still not working for me.  I post vendor invoices with alt + p and when the vendor shows up again (pin cushion depressed), the default expense acct is not there.  I either have to post with the mouse or if posting with keyboard, I have to change the vendor name and then change back.