Upgrading from Pro to Premium?

I'm having difficulty upgrading from Simply Accounting Pro 2012 Release E to Sage 50 Premium 2015.  When I try to open the file, it will go through the entire process of upgrading it and then it says it can't open the file.  Any suggestions?

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    There are many things that can hang a conversion process but first verify that your Sage 50 Premium 2015 is installed correctly by trying to open the sample company. If it opens with no trouble then the new program is installed properly. Next you will have to look at your data. Open the file in Simply Accounting Pro 2012 Release E and check to be sure there are no two accounts sharing the same name. This can be in the Chart of Accounts, Accounts Receivable or Accounts Payable. If you make any changes then try the conversion again. If after checking all three areas the conversion still will not finish properly then call Sage Support. This is a conversion problem and they should be able to help. I indicated to call but you can use Chat directly from your new program.

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  • 0

    There are many things that can hang a conversion process but first verify that your Sage 50 Premium 2015 is installed correctly by trying to open the sample company. If it opens with no trouble then the new program is installed properly. Next you will have to look at your data. Open the file in Simply Accounting Pro 2012 Release E and check to be sure there are no two accounts sharing the same name. This can be in the Chart of Accounts, Accounts Receivable or Accounts Payable. If you make any changes then try the conversion again. If after checking all three areas the conversion still will not finish properly then call Sage Support. This is a conversion problem and they should be able to help. I indicated to call but you can use Chat directly from your new program.

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