You spoke. We listened

2 minute read time.

We regularly survey our Sage 50 customers asking for feedback, and your responses are making a difference. That’s why we’re proudly announcing product and service enhancements based on your survey feedback. Watch this video for highlights of these changes or read on to learn more: 

You Spoke! We Listened!

Customer Services

  • Courtesy Callback: leave your number and keep your place in line without being put on hold. We’ve also streamlined our call handling process to provide relevant solutions in fewer steps.
  • Appointment scheduling: Sage 50 Canada customers with a Sage Business Care Platinum Plan don’t have to wait on hold to have your support questions answered - you have the option to schedule follow-up appointments for a day and time that’s convenient for you. Click here to learn more.
  • Extended support hours: In preparation for our busiest time of year, we’re extending our support hours beginning January 3, 2017, from 5 a.m. to 6 p.m. Pacific, and on Saturday January 7 and January 14 from 6 a.m. to 11 a.m. Pacific.
  • Improved knowledgebase searching: Our experts have been busy updating articles in the Sage Knowledgebase using the words customers search most often with—so now they’re easier to find. Pro tip: For best results, we recommend using three to five keywords in your search request. Did you know: Our subject matter experts review every feedback submission on knowledgebase articles. As of December 2016, we’ve reviewed over 2,700 feedback submissions this year alone! Your feedback helps us make changes that improve the knowledgebase for the entire Sage community. Please keep that feedback coming.
  • Webcasts: We’re introducing a series of webinars to help Sage 50 users focused on topics like getting started and integrating the payroll module.
  • Year-End Center It’s always here sooner than you expect . . . year end! To help you get through it, our year-end center on Sage City is chock-full of videos, articles, and forum threads to guide you through all your year-end questions.

 

Products & Features

The latest release of Sage 50 Accounting—Canadian Edition also includes improvements based on your feedback:

  • Default payment flexible options: We’ve added default payment methods for customers and vendors in Sage 50 2017.0. We’ve also added a push pin feature for payment methods in Payable and Receivables sessions in Sage 50 2017.1, which enables you to “pin down” the payment method for all transactions in that session, until you change it or close and reopen the window.

  • Vendors with 9-digit SIN: We’ve updated the Tax ID field on the vendor record to allow for vendors with a 9-digit SIN, which enables it to print on your T4A and T5018 forms.

What's next on our list?

Well, that’s up to you and what you share the next time you get a survey from Sage!

We're here to help!

We greatly value your business and will continue to work every day to be a partner in helping you grow. And the next time you get a survey from us, please let us know your thoughts! In the meantime, don’t hesitate to reach out to us: