At Sage we're building a wealth of resources and communities to supply and spread the knowledge.
The rest of this post covers some great tools like Sage University, the Sage Knowledgebase, Sage City, social media and other alternate resources.
Courses and Resources on Sage University
Did you know that with a new Sage 50 product you are entitled to receive the free Quickstart Anytime Learning course which is accessible for 1 year after product registration?
To access this, please visit http://www.sageu.com/ to create your Sage University profile. Once created, search for the following course or click the link below once logged onto the Sage University website.
Course Name: 50CA - Sage 50-Canadian Edition - Quickstart (1 year access)
By creating your profile you have access to all online courses (some only available by purchase by contacting Sage 50 CA sales at 1-888-261-9610) and the calendar listing of all classroom training.
The Knowledgebase & Sage City
Calling into support especially during peak season can be a wait even with our callback feature available. Those level 2 techs get swamped sometimes. So while you're waiting, the answer to your issue could be as simple as doing a search on our Knowledgebase – Search for free solutions to your product issues (Free Service 24/7).
KB Access
Sage 50 CA or US clients have full access to all resources on the knowledgebase. Other Sage product lines require a login with an active service plan to gain access to gated material.
Sage City
Your next best source for help is from the Sage City Community – Find solutions to your issues within our community (Free Service 24/7)
Our go to area suggestion is found under the heading Support, simply select your product line and access the Blogs or Hot topics section. If you select Sage 50 Canadian Edition, you'll find the EN and FR support hubs.
Sage City is fully searchable and very active, you can typically expect an answer to your questions posted in the Forum section within one day. Our partners are very compassionate and eager to help!
Social Media
Lastly, follow us on social media. @SageNAmerica on Facebook and @SageSupport #Sage50CA on Twitter.
Are you an Active LinkedIn user? Then join our Sage 50 Accounting--Canadian Edition User Group
Alternate Resources
If in the Sage 50 CA version 2016.3 program check out the new & improved learning centre (see Help > Open Learning Centre).
For other alternate resources you can also find Online Chat – Available 6 am to 5 pm PST Weekdays (Fee based service).
Our Sage 50 CA Customer Support team is available at Phone – 1-888-522-2722 6 am to 5 pm PST Weekdays (Fee based service)
Lastly, don't hesitate to contact our Customer Service department at 1-888-222-8985 or sales team at 1-888-261-9610.
Future Product Enhancements
Should you have more ideas or to add/vote on future product enhancements please go to
https://sagecity.na.sage.com/support_communities/sage_50_accounting_ca/i
Thank you for supporting entrepreneurs! Stay tuned for upcoming #QuickTips and info regarding Sage on MACs.