An employee wanted to repay a company loan by having the entire net pay amount of his check deducted and applied to his loan balance. On his lines on the "pay multiple employees" screen I entered the net pay amount as a miscellaneous deduction and the result should have been a check for zero dollars and cents.
To verify entries before I print the paychecks I run a "Select Employees to Pay Preview Report" from the "Print/Report" option. When I did this, neither the employee's name nor his pay and deduction info appeared on the report, and his info was not included in the company totals. I didn't know if after I printed the checks this info would be included in our data or not - payroll register, his W-2, etc. - so I changed the miscellaneous deduction to be a penny less than the net pay amount, and his name and pay info then appeared on the report, showing $0.01 net pay.
Even though his info didn't appear on the report, the "Preview/Checks" screen showed a check for him that was marked "VOID".
This situation will happen again, so I need to know, would his pay and deduction info have been included in our payroll data if I hadn't revised the check? I am using PT Pro 2009.
I have this same issue in Peachtree Quantum 2010 for a client. They noticed it in creating an end-of-year benefits gross up check (creating a $0 check). It also DID NOT print on the preview report, however it did create correctly and showed on all subsequent payroll reports after the printing/updating.
Sage does need to correct this, however.
Thanks for your response. Did you get a "VOID" check for this person, and, was all of his YTD info updated and correct? This is not a huge problem, but it does happen now and then.
We have found two things that should be checked - 1. In defaults I think you need to have "Print zero amount checks" selected, and 2. when printing the report there is actually an option to display printed/not printed/all checks. It defaults to "Printed". I think when we selected "ALL" the zero check showed on the reports.
I am having this issue now. I can't locate either the default you mentioned to "Print zero amount checks" or the printing option to select "All". Where can these items be changed? Thanks for any help.
I have seen "print zero amount checks". I go to "reports & forms", then "forms", then "payroll checks". After making your check selections hit "preview & print". Input appropriate data on the left and "refresh list". This is where I select all and tell it to print. A box will open saying you have zero balance checks, and ask if you want to print them. I have a payroll client that has zero balance checks every payroll. I can print the check & all reports and forms are correct.
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