pdf error

when i try to produce a report in pdf, i get a "printer not activated" message.

does anyone have a clue as to how to correct this?

(premium 2010, vista)

 

thanks

  • There is a Answer ID 23444 that addresses this error message. Attached is a PDF copy of the Answer ID 23444.

     

  • thanks rick!

     

    i followed the instructions, but i get the same "printer not activated" error

     

    also, when i access this printer outside of peachtree entirely, i get the same message

     

    is it somehow maybe related to the amyuni software? or somehow this

    software is not picking up the peachtree registration info to activate it?

  • Hi 5251,

     

    Are you using an HP printer by any chance?

    If so, what model number is it and is it an All-in-One printer?

     

    Thank you,

  • yes, it's an hp psc 2400 photosmart all in one
  • We've been seeing this error more so lately with HP drivers, especially All-in-One printers. The HP drivers provide the Font and page layout for the Amyuni PDF driver. When that process takes too long (greater than 20 seconds) the PDF or PDF-to-Email function enters a timeout phase and therefore, the operation is aborted resulting in the error code -30.

     

    Would it be possible to uninstall the HP printer software from Add/Remove Programs then to see if the PDF driver functions again in Peachtree?

     

    Thank you,

     

More Content