no peachtree products were detected on your computer

Sage 50 Accounting U.S.

Sage 50 Accounting U.S.
Welcome to the Sage 50 Accounting U.S. edition product support community! Here you can ask questions, discuss the product and share best practices with other Sage 50 U.S. users.

no peachtree products were detected on your computer

  • When I try to install 2011serice release 3, I get an error message saying it cannot detect peachtree products on my computer. I am at a loss, any ideas on where to start.

     

    Peachtree is installed on the computer.

     

    Thanks

     

    Greg Zajac

  • Is it installed on your computer or a terminal server?

     

  • Shirley

     

    It is installed on my computer. Hope you can clear up this mystery.

     

    Thanks

     

    Greg Zajac

  • This will continue to happen in the future when upgrade are released unless you REMOVE the original program and reinistall.  When reinstalling it will suggest a file location for the program.  Accept that location. DO NOT CHANGE IT!! 

     

    Then when updates are released, they will now find the parent program. 

     

    This process should not have any affect on your current DATA. But I would suggest backing up BEFORE removing the program. Update on the hard drive, but NOT in your company file .  Also backup to the desktop and move it to a flash drive.