sage application problem

Sage 50 Accounting U.S.

Sage 50 Accounting U.S.
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sage application problem

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Dear team,

Hope you can help me due to I have problem with sage around 2 months ago then we don't find the solution yet. The first installation we can use sage as smooth as normal but after one or two week we always face problem that we cannot open sage application and it display nothing error. Then when i check in even viewer i found the error as bellow. Even I try to install new version (sage 2014) stand alone still get the same problem.

" Faulting application name: Peachw.exe,version:2014.0.0.932, time stamp:0x5127ef3c

Faulting module name:pscore3.dll_unloaded, version:0.0.0.0, time stamp:0x50c204eb

Exception code:0x0000005"

I am looking forward for your response.

Thanks,

Nith

All Replies
  • Nith,

    The pscore3.dll is a dll file associated with Pervasive. I would try to remove pervasive and re-install to see if this remedy’s the situation.

    See Article ID 10297 - How do I manually uninstall Pervasive? And article ID 10113 – How to manually install Pervasive. You can access these articles at https://support.na.sage.com

    If this fixes the issue then I would take additional steps and exclude the pervasive files from your antivirus if one is installed on the system. See article ID 12288 - What files do I need to exclude from the antivirus scans