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Jim Johnson

Credit card processing payments locked

SOLVED
Posted By

We are trying to settle our credit card batch, but whenever the AR person tries to do that, she is getting a screen that the Payments are locked. She is the only one here at this point. Any advice? Nothing has changed since the last time she did a batch. Sage ERP MAS 500 December 2011 Update (Version 7.40.2.0)

  • 0

    Another customer reported this over the Thanksgiving weekend. I recommend we create a support ticket and I can look into it. If it is a defect or a processing issue with SPS; this will be a no-charge ticket.

  • 0 in reply to Phil Kennedy
    verified answer

    Spoke to the customer. There is a Sage form presented with the title 'Locked Payments' This may have been caused by multiple users attempting to run the settle credit cards task simultaneously with overlapping filter criteria. See Sage KB article ID: 34072 for more information. Keywords search: locked payment; Title: Error: "The following payments are currently locked," in Settle Credit Card Transactions task

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