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Get support for Sage 500 ERP

1 minute read time.

Using your software’s in-product Help system is always a good first step for finding answers to your technical questions. But don't worry if your Sage 500 ERP questions aren't so easily answered. When you need help, there are several ways to connect with Sage.

Need Help?

Depending on your Sage Business Care Plan, you may be able to take advantage of the services shown for each type of question below:

How-to / Step-by-step instructions

The Sage 500 ERP Knowledgebase has the steps and answers you'll need to solve your Sage 500 ERP problems. You can also access it through the Sage Customer Portal:

  1. Sign on to the Sage Customer Portal.
  2. Select KB and downloads | Sage Knowledgebase.

Complex but not urgent

Submit your questions through a web form for our customer support analysts to contact you. Here's how:

  1. Sign on to the Sage Customer Portal.
  2. Select Manage cases | Case History.

Complex and/or urgent

Contact our Customer Support at 866-996-7243 and work with one of our customer support analysts over the phone:

More resources

Sage City - Join our Sage 500 ERP community on Sage City, Sage's 24/7 user forum where Sage employees, product and industry experts, and your peers connect to share ideas.

Stay connected with Sage

For up-to-the-minute news, follow us on Twitter @SageSupport (##Sage500ERP) and like us on Facebook.


Support Hours and supported services

Sage Support is available Monday through Friday from 9 AM to 8 PM Eastern Time with the exception of standard United States holidays.

You'll find a list of supported services in our Sage Business Care Support Services knowledgebase article. 

  • If you are looking to lock posting to a prior period, I believe you can do this if you have Sage 500 ERP version 2013 or later.  You would use the Maintain Fiscal Calendar application, and check the area that you would like to lock (AP/AR/CM/IM/MF).  If you have a version prior to that, your Maintain Fiscal Calendar application will not have the check boxes in the grid.

    I was not involved in the enhancement, and looks like it is not locked as part of closing, and would need to be done as required by your business process requirements manually or as part of a customization.  It was likely done this way for flexibility and to maintain the behavior of the system prior to the enhancement.

    I hope this is what you were looking for.

  • You may want to post a new question in the Sage 500 Support Group on this topic so that other users of the software will be more likely to see it and can offer you their thoughts and insight - sagecity.na.sage.com/.../f

  • I am just looking for a quick solution.  If we close AP in Sage 500, (say we close May 2017).  When they are processing a batch dated in June of 2017, they can still enter an invoice and select the date in a prior/closed month.  Can we prevent that?

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*Community Hub is the new name for Sage City